Last Updated: November 26, 2024

At Talkio AI, we take your privacy seriously and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and store your personal data when using Talkio AI, a language learning application.

Collection of Personal Data

When using Talkio AI, we collect the following personal data:

a. User conversations: We save your conversations with our artificial tutors to enhance your learning experience and to allow you to review past conversations.
b. User settings: We save your settings in the Application to provide a personalized experience.
c. Cookies: We use cookies for authentication and analytics purposes. Authentication cookies are used to identify you when you log in, while non-identifiable analytics cookies are used to analyze and optimize theApplication's performance.
d. Voice data: Your voice data is sent to third parties for processing to enable the voice-based features of Talkio AI (see sub-processor list below).
e. Account email and password: We save your email address and password as part of the sign up process. This data is saved with identity provide Auth0 in the European Union.
f: Payment data: if you signed up via our payment gateway, Stripe, then your payment data is handled and stored by Stripe Payments Europe

Data Storage and Processing

Artificial Intelligence (AI) models are used to process your voice and text input. We use the following model providers for tasks such as response generation, language understanding, language generation, and voice recognition: OpenAI, Anthropic andGroq. Please refer to their privacy policies for more information.

For European users, your personal data, including conversations and voice data, is stored within the European Union at data centers operated by Microsoft, Stripe Payments Europe and Auth0. Furthermore, conversations are shared with the AI providers mentioned above. For non-European users, your voice data is processed on servers close to your location to ensure low latency, while other data is stored in the European Union.

When using Talkio AI you consent to the collection and processing of your voice transcriptions and text input, and that we sent your data to Microsoft and the AI providers mentioned above for processing.

When using Talkio AI you also consent to abstain from sharing any sensitive or personal information with our artificial language tutors.

Sub-processors

We use the following sub-processors to store and process your personal data in accordance with the GDPR:

Right to Be Forgotten

You have the right to request the deletion of your personal data from our systems. To exercise this right, please send an email to hello@talkio.ai with the subject "Right to Be Forgotten." Please settle any unpaid bills before submitting the request to ensure a seamless process. Upon receiving your request, we will delete your personal data from our systems within 30 days, as required by the GDPR.

Data Protection

We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized access, disclosure, alteration, or destruction.

Changes to GDPR Information

We reserve the right, at our sole discretion, to modify or update this Privacy Policy at any time. By continuing to access or use Talkio AI after such modifications, you agree to be bound by the updated Privacy Policy

Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us at hello@talkio.ai.

By using Talkio AI, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.